Job Description
Join Illinois Customer Solutions Inc. as a Customer Service Representative and launch your career with our comprehensive paid training program! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and clear advancement opportunities in our modern downtown Chicago headquarters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and internal knowledge bases
- Document interactions accurately in case management platforms
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office and web-based tools
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed