Job Description
Join our award-winning customer service team and enjoy the security of weekly pay! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This is your opportunity to build a stable career with growth potential, competitive benefits, and immediate start. No weekends or late shifts!
Our Philadelphia-based operation offers a vibrant, supportive environment where your contributions are recognized weekly. If you thrive in fast-paced settings and possess a natural talent for problem-solving, this role is your perfect fit.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems with 98% precision
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- High school diploma or equivalent required
- Proven conflict resolution abilities
- Typing speed of 40+ WPM with 95% accuracy
- Flexible availability for weekday shifts (8 AM - 8 PM)