Job Description
We are looking for driven and professional individuals to join our growing team as a Call Center Representative. We are currently offering urgent hiring positions in Omaha with paid training for those ready to start their career in customer service. We value clear communication, problem-solving skills, and a positive attitude.
Why Choose Apex Contact Solutions?
- Paid Training: No experience necessary – comprehensive training provided.
- Competitive Compensation: Earn $18.00 - $22.00 per hour with performance bonuses.
- Modern Work Environment: State-of-the-art facilities with a collaborative culture.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Advancement Opportunities: Clear career paths to Team Lead and Management roles.
Take the first step towards a rewarding career today.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic demeanor.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document all interactions and customer information into the CRM system.
- Identify customer needs and recommend appropriate solutions or services.
- Maintain up-to-date knowledge of company products, policies, and procedures.
- Collaborate with team members to meet daily and monthly performance targets.
Qualifications
- High School Diploma or GED required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and headset are required for remote/hybrid options.
- Willingness to undergo and complete paid training program.