Job Description
Join our award-winning customer service team in Portland, Ohio! We're seeking dynamic professionals to deliver exceptional support experiences with weekly pay and immediate start opportunities. Enjoy a collaborative environment, comprehensive training, and career growth potential. Our commitment to employee well-being includes flexible scheduling and performance-based bonuses.
Why Choose Us?
- Weekly paycheck (no more waiting for monthly pay!)
- Comprehensive benefits package (medical, dental, vision)
- Clear advancement paths to leadership roles
- Modern remote-friendly hybrid work model
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with billing/technical teams for complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in quarterly process improvement initiatives
- Contribute to team knowledge base with best practices
Qualifications
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Available for rotating weekend shifts (1 weekend/month)
- Pass background check and drug screen