Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking dedicated professionals to deliver exceptional support during night shifts in Houston. This is your chance to launch your career in a fast-paced environment where your voice matters.
As a vital member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our mission of excellence. We offer comprehensive training, competitive pay, and a supportive culture designed for growth.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer issues using CRM tools and knowledge base resources
- Document interactions accurately in our customer management system
- Collaborate with team members to escalate complex issues when needed
- Maintain performance metrics including call quality and resolution times
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or support role
- Strong communication skills with clear, articulate speech
- Ability to type 35+ WPM with high accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Comfortable working independently during night shifts (10 PM - 6 AM)
- Problem-solving mindset and ability to remain calm under pressure