Job Description
Join our award-winning customer service team in El Paso, TX! We're seeking dedicated professionals to deliver exceptional support experiences with weekly paychecks and immediate start opportunities. Enjoy a supportive environment with comprehensive training and career advancement paths in a rapidly growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics including resolution rates and CSAT scores
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail
- Excellent verbal/written communication in English and Spanish
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Ability to type 40+ WPM with high accuracy
- Flexible availability including nights/weekends
- Positive attitude under pressure