Job Description
Join our award-winning customer service team with weekly payouts and immediate opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. Enjoy a supportive environment, comprehensive training, and competitive hourly rates in Philadelphia's vibrant business district. Perfect for career-driven individuals seeking stability and growth.
As a cornerstone of our operations, you'll handle diverse customer interactions while contributing to our 98% satisfaction rate. We offer flexible scheduling options and performance-based incentives to reward your dedication. Start your journey with us today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions and maintain accurate customer records in compliance with PCI standards
- Collaborate with billing and technical teams to resolve complex issues
- Meet/exceed KPIs: 95% CSAT, 30 calls/day, 0.2% error rate
- Participate in bi-weekly training on product updates and service techniques
Qualifications
- High school diploma/GED with 1+ years customer service experience
- Type 45+ WPM with 95% accuracy in live testing
- Proficient in Microsoft Office and CRM software (Salesforce preferred)
- Exceptional problem-solving skills with conflict resolution certification
- Ability to work rotating shifts including weekends
- Clear English/Spanish bilingualism required
- Valid US work authorization and clean background check