Job Description
Join our award-winning customer support team in Portland, OH and enjoy weekly pay with immediate start! We're seeking passionate individuals to deliver exceptional service to our growing client base. This full-time role offers stability, growth opportunities, and a supportive team environment. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve customer satisfaction
- Process orders, returns, and account modifications
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient with computers and CRM software
- Strong attention to detail and organizational skills
- Reliable transportation to Portland, OH office
- Positive attitude and resilience under pressure