Job Description
Join our award-winning customer service team in sunny Miami! We're urgently seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our South Florida clients. This is your opportunity to launch a rewarding career with competitive benefits and rapid advancement opportunities. Our dynamic work environment values teamwork and innovation, offering daily challenges that sharpen your professional skills. Enjoy flexible scheduling options including hybrid work arrangements and access to our state-of-the-art downtown facility.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and account-related issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA compliance standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify upsell opportunities to enhance customer retention
- Participate in daily training sessions to master new products and processes
- Meet/exceed monthly performance metrics including CSAT scores and resolution rates
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with fluency in English and Spanish
- Ability to navigate multiple systems simultaneously while maintaining composure
- Valid Florida driver's license with reliable transportation
- Flexible availability including weekends and holidays during peak seasons
- Associate's degree or equivalent professional certification
- Passion for problem-solving and building customer relationships