Job Description
Join our award-winning team as a Customer Service Representative in sunny Jacksonville, FL! We offer immediate weekly pay, comprehensive paid training, and a supportive environment where your growth matters. Enjoy competitive hourly rates, performance bonuses, and opportunities for advancement in one of Florida's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to enhance service delivery
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality