Job Description
Join our dynamic team at Apex Solutions Group for a weekly-paying Customer Service Representative position! We're hosting a hiring event in Memphis, TN, offering immediate opportunities to launch your career in customer service with competitive pay and rapid advancement paths.
Why Apply?
- Weekly paychecks (no more waiting bi-weekly!)
- Comprehensive benefits package (medical/dental/vision)
- Paid training and career development programs
- Fun, collaborative work environment
- Opportunities for remote/hybrid work
Perfect for career changers, recent graduates, or experienced professionals seeking stability and growth in Tennessee's thriving customer service sector.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and product questions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve customer experience
- Participate in ongoing product training sessions
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center preferred)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation for in-person shifts
- Background check and drug screen required