Job Description
Join Milwaukee's top-rated customer service team and get paid weekly! We're seeking energetic professionals to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in our downtown Milwaukee office. No weekends required!
What We Offer:
- Weekly paycheck (every Friday)
- Comprehensive paid training
- Health/dental/vision benefits
- 401(k) with company match
- Advancement opportunities
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily
- Resolve billing, technical, and account inquiries
- Document interactions in CRM system accurately
- Meet/exceed quality metrics (FCR, CSAT)
- Collaborate with technical support teams
- Identify upsell opportunities for premium services
- Maintain detailed call logs and case notes
Qualifications
- High school diploma or GED required
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication
- Ability to multitask in fast-paced environment
- Flexible availability (including evenings)
- Positive problem-solving mindset