Job Description
Join our award-winning team at Oakland Customer Solutions as a Full-Time Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences in the heart of Oakland. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic environment.
Why You'll Love Working With Us:
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off
- Modern downtown Oakland workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Authorized to work in the US