Job Description
Join our award-winning customer service team in Oakland! We're hosting a dedicated hiring event for motivated individuals seeking weekly pay and growth opportunities. Enjoy a supportive environment with comprehensive training, flexible scheduling options, and benefits including health insurance and 401K matching. Perfect for career changers or those seeking stability in a thriving industry.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions using Salesforce CRM with 98% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed 90% customer satisfaction targets
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce, Zendesk)
- Fluent in English and Spanish (bilingual bonus)
- Available to work evenings/weekends (rotating schedule)
- Pass background check and drug screening