Job Description
Join Tampa Connect Solutions as a Remote Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy a competitive salary, comprehensive benefits, and a flexible schedule while making meaningful connections with customers across the Tampa Bay area.
Why Tampa Connect Solutions?
• Industry-leading remote work technology
• Career advancement opportunities
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when needed
- Meet/exceed performance metrics including resolution times and satisfaction scores
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote or call center environment
- Proficient with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to troubleshoot technical issues independently
- Self-motivated with strong time management skills
- Reliable high-speed internet and quiet home office space