Job Description
Are you ready to launch a successful career in customer service? National Contact Solutions is hosting a major Hiring Event in Charlotte, NC, and we are actively seeking motivated individuals to join our award-winning team. This is a fantastic opportunity for anyone looking to start a new career with no prior experience required.
As a Call Center Representative, you will be the first point of contact for our valued clients. You will handle inquiries, provide solutions, and ensure every customer leaves satisfied. We pride ourselves on our inclusive culture and provide the tools and training you need to succeed.
What We Offer:
- No Experience Needed: Full training provided upon hire.
- Competitive Pay: $18.00 - $22.00 per hour.
- Benefits: Medical, dental, and vision insurance from day one.
- Advancement: Clear pathways for career growth and promotion.
Don't miss your chance to join a team that values your potential. Apply today for the Charlotte Hiring Event!
Responsibilities
- Answer incoming and outbound calls with a friendly, professional tone.
- Assist customers with account inquiries, billing, and service requests.
- Resolve issues efficiently while adhering to company scripts and guidelines.
- Input and update customer information accurately into the CRM system.
- Identify opportunities to upsell products or services where appropriate.
- Collaborate with team leads to meet daily and monthly performance targets.
- Maintain a high level of confidentiality and data security.
Qualifications
- High school diploma, GED, or equivalent required.
- Basic computer proficiency and typing skills (40 WPM+).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- Must be available to work flexible shifts, including weekends and holidays.
- A positive attitude and a genuine desire to help others.