Job Description
Join our award-winning customer service team in Boston and enjoy the benefits of weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our diverse client base. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. This role offers career growth, competitive compensation, and a supportive work environment. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product-related inquiries
- Document interactions accurately in CRM systems
- Collaborate with teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Resilience under pressure and problem-solving mindset
- Basic computer proficiency (Windows, Office Suite)
- US work authorization and reliable transportation