Job Description
Join our award-winning team as a Customer Service Representative and enjoy the stability of weekly paychecks! We're seeking empathetic communicators to deliver exceptional support to our diverse client base. No experience needed – our comprehensive paid training program will equip you with all the tools for success. What's in it for you: Competitive hourly pay, weekly direct deposit, health benefits, and clear career advancement paths. Work in a modern downtown Boston office with a collaborative culture that celebrates your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with professionalism
- Process orders, returns, and billing adjustments accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution rates
- Proactively identify opportunities to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication skills with strong written/verbal abilities
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving skills with attention to detail
- Resilience under pressure and patience in high-volume environments
- Basic math proficiency for transactional accuracy
- Positive attitude and commitment to continuous learning