Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy weekly pay and comprehensive paid training! We're seeking motivated individuals to deliver exceptional support to our clients in a fast-paced call center environment. With competitive hourly wages, career advancement opportunities, and a supportive team culture, this is your chance to launch or grow your customer service career in Philadelphia.
What We Offer:
- Weekly direct deposit paychecks
- 4 weeks of paid training ($18.50/hour)
- Health benefits, 401(k), and paid time off
- Performance-based quarterly bonuses
- Modern downtown Philadelphia location
Responsibilities
- Handle 50-80 inbound/outbound calls daily regarding client inquiries and account support
- Document interactions using Salesforce CRM with 100% accuracy
- Resolve customer issues within first contact resolution (FCR) targets
- Adhere to PCI compliance standards for sensitive data handling
- Meet/exceed quality assurance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service processes
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Strong verbal/written communication skills in English
- Type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and basic CRM systems
- Ability to work flexible shifts (evenings/weekends required)
- Background check and drug test clearance
- Previous Salesforce experience preferred