Job Description
Join Premier Solutions Group's exclusive hiring event for Customer Service Representatives in Wichita! We're seeking passionate professionals to deliver exceptional client experiences with the added benefit of weekly pay. Enjoy a supportive environment, comprehensive training, and career growth opportunities in our state-of-the-art facility. Perfect for individuals who thrive in fast-paced settings and value financial stability.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex resolutions
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- Background check and drug screen required