Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're urgently hiring passionate individuals to deliver exceptional support to our community. With comprehensive paid training and career advancement opportunities, this is your chance to grow professionally while making a real impact. Enjoy competitive pay, flexible scheduling, and a supportive work environment designed to help you succeed. Apply today and start your rewarding career with us!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify and escalate complex issues to appropriate departments
- Contribute to continuous improvement of customer experience processes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Represent our brand with professionalism and positivity in all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience or relevant training
- Strong communication and active listening skills
- Ability to thrive in a fast-paced, team-oriented environment
- Proficiency with basic computer applications and CRM tools
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- Local Cleveland residency required for in-person roles