Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with weekly pay! We're seeking empathetic professionals to deliver exceptional support to our Raleigh-based clients. This full-time role offers competitive compensation, comprehensive training, and the opportunity to make a meaningful impact—all from the comfort of your home.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns with professionalism
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (45+ WPM) and computer proficiency
- Excellent communication and conflict resolution abilities
- Quiet home office with reliable internet
- Ability to work flexible hours including evenings/weekends
- Passion for helping others and problem-solving