Job Description
Join TechConnect Solutions as a Night Shift Chat Support Specialist and become the digital face of our clients' brands! We're seeking dedicated professionals to provide exceptional remote customer support through live chat channels during overnight hours. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive training, and growth opportunities. Special Hiring Event in Ohio – apply now to interview directly with our team!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries, technical issues, and product questions
- Maintain detailed documentation of interactions using CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to SLAs and quality standards for response times
- Participate in continuous training on products and support protocols
- Monitor chat queues during overnight shifts (10 PM - 6 AM)
- Identify trends to improve customer experience and processes
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience (chat support preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Available for overnight shifts (10 PM - 6 AM EST)
- Must attend in-person hiring event in Ohio (location TBD)