Job Description
Urgent Hiring: Join Our Remote Customer Service Team!
Denver Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. No commute, no office politics – just meaningful work in a supportive virtual environment. If you thrive in customer-facing roles and want to grow with an innovative company, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet or exceed performance metrics including quality scores and response times
- Identify upsell opportunities and promote additional services when appropriate
Qualifications
- 1+ years of customer service or call center experience preferred
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with ability to think critically under pressure
- Proficient with CRM software, Microsoft Office, and remote collaboration tools
- High-speed internet connection and quiet home workspace required
- Ability to work flexible shifts including evenings and weekends as needed
- Must reside in North Carolina or Colorado per position requirements