Job Description
Join our award-winning team at Coastal Contact Solutions and kickstart your career in customer service! We're seeking energetic and motivated individuals to join our Virginia Beach call center immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide paid training! Work with industry-leading brands while making a real difference in customers' lives. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Meet performance metrics for call volume and resolution time
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Adhere to compliance and quality standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable transportation to Virginia Beach location
- Ability to pass background check