Job Description
Join our award-winning customer service team and launch your career in the heart of Dallas! No experience necessary—we provide comprehensive training to help you succeed. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism while enjoying competitive pay, growth opportunities, and a supportive team environment. Your journey to a rewarding career starts here!
Responsibilities
- Handle inbound/outbound calls with professionalism and product knowledge
- Resolve customer inquiries using CRM systems and internal resources
- Document interactions accurately in case management software
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required—entry-level encouraged to apply
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening