Job Description
Launch your career in customer service with NYC Connect Solutions! We're seeking enthusiastic individuals to join our dynamic call center team in Manhattan. No prior experience is required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Help us deliver exceptional service to New York's diverse communities while developing valuable professional skills.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Excellent communication and listening skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Must be authorized to work in the US