Job Description
Join ConnectCare Solutions for an exciting opportunity as a Weekend Call Center Agent in Fresno, CA! We're seeking motivated individuals ready to start immediately and provide exceptional customer service during weekend shifts. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for those seeking weekend-only schedules with full-time benefits.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and maintain high satisfaction metrics. We value professionalism, reliability, and a positive attitude. If you thrive in fast-paced settings and want to make an immediate impact, apply today!
Responsibilities
- Manage high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed performance metrics including call handling time and CSAT scores
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex issues
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months call center or customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with basic computer proficiency
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Problem-solving aptitude and stress resilience
- Background check and drug screen required