Job Description
Join Phoenix Connect Solutions and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to join our dynamic call center team. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment. Competitive compensation and benefits package included.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions and update customer records in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- No prior call center experience required
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Resilience under pressure and positive attitude
- Must pass background check and drug screening
- 18+ years of age with legal authorization to work in the US