Job Description
Join our award-winning customer support team at Coastal Connect Solutions! We're seeking passionate individuals to become the voice of our brand, delivering exceptional service to clients across Virginia Beach. No prior experience required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your growth matters.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product questions using our knowledge base
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable using multiple digital tools simultaneously
- Patience and problem-solving mindset
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn