Job Description
Join our award-winning team at Milwaukee Solutions Group as a Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support to our growing client base in Milwaukee. Enjoy a dynamic work environment with competitive pay, comprehensive benefits, and clear career advancement paths. No weekends or holidays required! Apply today and become part of Milwaukee's most customer-centric team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using CRM systems and proprietary software tools
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to resolve complex service escalations
- Meet/exceed performance metrics including CSAT scores and response times
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask while maintaining attention to detail
- Positive attitude and resilience under pressure
- Valid US work authorization and clear background check