Job Description
Join GlobalConnect Solutions, a leader in customer experience innovation, as a full-time Customer Service Representative in Dallas. We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy a collaborative environment with comprehensive training, career advancement opportunities, and a competitive benefits package including health insurance, 401(k) matching, and paid time off. Be part of a team that values your growth and rewards excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in typing (35+ WPM) and multitasking
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of CRM software (e.g., Salesforce)