Job Description
Join our award-winning customer service team in Kansas City, MO! Global Solutions Inc. is seeking passionate individuals to deliver exceptional support experiences. We offer competitive compensation, comprehensive benefits, and a vibrant workplace culture. As a key member of our call center operations, you'll drive customer satisfaction while advancing your career in a dynamic environment. What we offer: Health insurance, 401K matching, paid time off, and career development programs. Why Kansas City? Affordable living, thriving arts scene, and major employer hub.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with team to achieve service level targets
- Identify opportunities to enhance customer experiences
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy