Job Description
Join Ohio's premier customer experience team as a full-time Customer Service Representative. We're seeking passionate individuals to deliver exceptional support to our diverse client base. At Ohio Solutions Group, we invest in your growth with competitive benefits, career advancement opportunities, and a collaborative work environment. If you thrive in dynamic settings and want to make a tangible impact, this is your moment to shine.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
- Modern downtown Columbus workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekly training sessions and coaching
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure