Job Description
Launch your career with Baltimore Solutions Group! We're seeking enthusiastic Customer Service Representatives to join our award-winning support team. This entry-level role offers comprehensive training, career growth opportunities, and a collaborative work environment in the heart of downtown Baltimore. Help us deliver exceptional experiences while building valuable skills in communication, problem-solving, and client relationship management.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM systems and internal resources
- Document interactions accurately in our case management platform
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience (internships accepted)
- Strong verbal/written communication skills
- Proficient in Microsoft Office and typing (40+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening