Job Description
Join our award-winning customer experience team as an Entry-Level Customer Service Representative! We're seeking passionate individuals in Houston, TX who thrive in dynamic environments and want to build a career in customer success. Enjoy comprehensive training, flexible scheduling options, and clear advancement paths within our rapidly growing company. Our supportive culture values growth mindset and offers competitive benefits including health insurance, paid time off, and professional development stipends. No prior experience required – we provide all necessary training!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in CRM system while maintaining data quality standards
- Collaborate with technical teams to resolve complex service issues
- Upsell products/services during customer interactions to enhance experience
- Meet/exceed monthly performance metrics for satisfaction and resolution rates
- Participate in ongoing training to improve product knowledge
- Identify process improvement opportunities and contribute to team growth
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency with ability to learn new systems quickly
- Strong verbal communication skills with clear articulation
- Ability to remain calm and professional in high-pressure situations
- Proven problem-solving approach with attention to detail
- Willingness to work flexible shifts including evenings/weekends
- Valid Texas driver's license (if field support required)