Job Description
Join our award-winning customer experience team at Pacific Solutions Group! We're seeking passionate individuals to represent our brand as the first point of contact for our valued clients. No experience necessary – we provide comprehensive training to help you thrive in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities in our Long Beach headquarters.
What We Offer:
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance (Day 1)
- 401(k) with company match
- Paid time off and company holidays
- Employee discounts on Pacific Solutions products
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM tools and established protocols
- Process orders, returns, and service requests accurately
- Document interactions in Salesforce with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (welcoming entry-level)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Empathetic problem-solving approach
- Typing speed of 35+ WPM
- Flexible schedule availability (including weekends)
- Positive attitude and resilience under pressure