Job Description
Join Omaha's premier customer experience team as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support while launching their careers in Omaha's thriving business sector. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for recent graduates or career changers looking to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated issues
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Proficiency with basic computer applications
- Customer-focused mindset and problem-solving aptitude
- Reliable transportation to Omaha office