Job Description
Join our award-winning customer service team in sunny Orlando! Sunshine Solutions Group is seeking a passionate Customer Service Representative to deliver exceptional experiences for our diverse clientele. As a key member of our support family, you'll resolve inquiries, build lasting relationships, and contribute to our industry-leading satisfaction metrics. We offer competitive compensation, comprehensive benefits, and a vibrant workplace culture where your growth is prioritized. If you thrive in fast-paced environments and love helping people, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively educate customers on products/services
- Contribute to team knowledge base with best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with calm demeanor
- Ability to multitask in high-pressure situations
- Florida residency required (for in-office presence)
- Availability to work flexible shifts including weekends