Job Description
Join our award-winning customer experience team in Houston! We're seeking a dedicated Customer Service Representative to become the voice of our brand. As a key member of our support family, you'll transform customer interactions into loyalty-building experiences while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Deliver exceptional support across phone, email, and chat channels
- Resolve complex customer inquiries with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service workflows
- Identify upsell opportunities to enhance customer value
- Maintain 95%+ customer satisfaction metrics
- Contribute to continuous improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, metric-driven settings
- High school diploma or equivalent; college degree a plus
- Availability to work flexible shifts including weekends
- Spanish fluency highly desirable