Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in Columbus. Enjoy a collaborative environment, comprehensive benefits package, and opportunities for career advancement in our dynamic tech-forward organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Proactively identify upsell/cross-sell opportunities
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Ohio residency required