Job Description
Are you a dedicated problem solver looking for a rewarding career in a dynamic environment? Apex Support Solutions is seeking a skilled and empathetic Customer Service Representative to join our growing team in Raleigh, NC. In this role, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve.
We offer a competitive benefits package, including health insurance, paid time off, and a comprehensive training program to help you grow professionally.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and customer satisfaction.
- Diagnose and resolve customer issues efficiently, escalating complex problems to senior management when necessary.
- Maintain accurate and up-to-date customer records in our CRM database.
- Build lasting relationships with customers by providing personalized service and product recommendations.
- Collaborate cross-functionally with sales and technical teams to ensure seamless service delivery.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Excellent verbal and written communication skills with a professional phone manner.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and the ability to remain calm under pressure.