Job Description
Join our award-winning team at Pacific Connect Solutions as a Full-Time Customer Service Representative in sunny San Diego! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing tech clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. If you thrive in dynamic environments and love helping others, this is your opportunity to shine in one of America's most desirable cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Adhere to SLA standards while maintaining 95%+ customer satisfaction scores
- Participate in monthly training to stay updated on product knowledge
- Contribute to process improvements for customer service workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends during peak seasons
- Valid California driver's license for occasional client site visits