Job Description
Join our award-winning customer service team in sunny Tampa, FL! Tampa Bay Solutions is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. We offer flexible scheduling, health insurance, and opportunities for advancement in our rapidly expanding tech support division.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in quarterly training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Spanish fluency a significant plus