Job Description
Join our award-winning team at Capital Connect Solutions as a Customer Service Representative in the heart of Washington, DC! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our dynamic organization.
As the voice of our brand, you'll handle inbound inquiries, resolve complex issues, and create memorable customer experiences. We provide extensive training and a collaborative environment where your contributions make a real difference. If you thrive in fast-paced settings and prioritize customer satisfaction, this is your perfect career move!
Responsibilities
- Manage high-volume inbound customer communications across multiple channels (phone, email, chat)
- Resolve customer inquiries and complaints with empathy and efficiency
- Document all interactions in our CRM system with meticulous attention to detail
- Collaborate with cross-functional teams to ensure seamless issue resolution
- Meet performance metrics including CSAT scores, resolution rates, and response times
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements and share feedback with leadership
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years of customer service experience in a B2B or B2C environment
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced, high-pressure environment
- Must be authorized to work in the United States