Job Description
Join our award-winning customer service team at Global Solutions Inc. and become the voice of excellence for thousands of satisfied clients. We're seeking passionate individuals who thrive in dynamic environments and are committed to delivering exceptional customer experiences. As a key member of our Wichita-based team, you'll enjoy comprehensive benefits, career growth opportunities, and a supportive culture that values your contributions.
Why You'll Love Working With Us: Competitive compensation, health/dental/vision insurance, 401(k) matching, paid time off, and ongoing professional development. We invest in our people because your success drives our success.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve complex billing inquiries, technical issues, and product concerns using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate unresolved issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-call resolution rates
- Participate in weekly training sessions to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance team efficiency
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Type 40+ WPM with strong computer navigation skills
- Ability to multitask in fast-paced environment while maintaining composure
- Resilience in handling difficult situations with positive attitude
- Willingness to work flexible hours including evenings/weekends as needed