Job Description
Join our dynamic team as a Customer Service Representative in Albuquerque! We're seeking empathetic communicators to deliver exceptional support experiences. Enjoy flexible hours, competitive pay, and opportunities for growth in a supportive environment. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet monthly performance metrics for response time and resolution
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office Suite
- Excellent verbal communication in English
- Ability to work weekends and evenings
- Positive attitude under pressure