Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative in the heart of New York City! We're seeking empathetic professionals to deliver exceptional experiences to our diverse client base. This role offers flexible scheduling, competitive pay, and opportunities for growth in a dynamic environment. If you thrive in fast-paced settings and have a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and active listening skills
- Ability to multitask in high-pressure situations
- Available 20-25 hours/week including evenings/weekends
- Fluency in English and Spanish highly desirable