Job Description
Join our dynamic team at Capital Connect Solutions, where we empower exceptional customer experiences. As a part-time Customer Service Representative, you'll be the voice of our brand in Washington DC, delivering support that builds loyalty and trust. Enjoy a flexible schedule with competitive compensation while making a tangible impact in our vibrant community.
We're seeking passionate individuals who thrive in fast-paced environments and share our commitment to excellence. This hybrid role combines remote flexibility with occasional in-person collaboration at our downtown DC hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications while maintaining accuracy
- Collaborate with cross-functional teams to address complex customer issues
- Document interactions meticulously in our CRM system
- Identify opportunities to improve service processes and customer satisfaction
- Adhere to compliance standards and data security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a B2C environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends
- Basic technical troubleshooting skills