Job Description
Join our award-winning customer service team at Austin Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. Enjoy a collaborative work environment with competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Austin.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Windows applications and multitasking
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments